Terms & Conditions
1. Introduction
Searchline is a Sydney-based digital marketing agency that helps small and medium businesses grow through SEO, paid advertising, content, website and funnel builds, and marketing automation. By engaging Searchline or using our website, you agree to these Terms & Conditions. Please read them carefully.
2. Our Services
We provide digital marketing services, including but not limited to:
Search engine optimisation (SEO) and content marketing
Paid advertising management across Google and Meta
Website and sales funnel design and build
Marketing automation setup
Growth audits and strategy
The specific services, deliverables and fees for your engagement will be set out in your proposal or Growth Plan before any work begins.
3. The Growth Plan and Engagement
Most engagements run on our Growth Plan: a flat monthly fee, billed in advance, on a month-to-month basis. There are no lock-in contracts and no exit fees. You can pause or cancel your plan at any time by giving written notice before your next billing date. Project-based work outside a monthly plan will be quoted and agreed separately.
4. Fees and Payments
Monthly Growth Plan fees are billed in advance and are due on the agreed billing date each month. For project-based work, a deposit may be required before work begins, with the balance due on completion.
Advertising spend (for example, Google Ads or Meta Ads budgets) is separate from our management fees and is either paid by you directly to the platform or billed to you at cost, as agreed.
Payments can be made by bank transfer, credit card, or other approved methods. Late payments may result in paused work and a late fee of 2% per month on overdue amounts.
5. Cancellation and Pausing
Because the Growth Plan is month-to-month, you may pause or cancel at any time with written notice before your next billing date. Fees already paid for the current month are non-refundable, and any work or ad management delivered up to the cancellation date remains payable. We will provide a reasonable handover of your accounts and assets on request.
6. Client Responsibilities
To help your campaigns succeed, you agree to:
Provide timely access to the accounts, platforms, assets and information we need (for example, your website, Google and Meta accounts, and brand materials).
Respond to requests for approvals, feedback and information within a reasonable time.
Ensure any content or materials you supply are accurate and that you have the rights to use them.
7. Third-Party Platforms
We work with third-party platforms such as Google, Meta and others. We do not control their policies, pricing, algorithms or account decisions, and we are not responsible for changes, outages, disapprovals or account suspensions imposed by these platforms. We will always act in good faith to manage your accounts in line with platform rules.
8. Results and Performance
Digital marketing results depend on many factors outside our control, including competition, market conditions, budgets and platform changes. While we work hard to deliver strong outcomes and report on progress each month, we cannot guarantee specific rankings, traffic, leads, sales or revenue.
9. Intellectual Property
On full payment, ownership of the final deliverables we create specifically for you (such as website pages, funnels and content) transfers to you. We retain ownership of our own tools, templates, processes and know-how. Unless agreed otherwise in writing, we may showcase work we have done for you in our portfolio and marketing materials.
10. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement, including business plans, strategies, account data and financial information.
11. Limitation of Liability
To the extent permitted by law, Searchline’s total liability arising from our services is limited to the fees you paid us for the month in which the relevant issue arose. We are not liable for indirect or consequential losses. Nothing in these terms excludes rights you have under the Australian Consumer Law.
12. Changes to These Terms
We may update these Terms & Conditions from time to time. The current version will always be available on our website, and continued use of our services means you accept the latest version.
13. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia, and any disputes will be subject to the jurisdiction of the courts of New South Wales.
14. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
Searchline
Email: searchlinedigital@gmail.com
Phone: 0403 991 580
Sydney, NSW, Australia